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Are all Items 100% Authentic and New?
Do you Ship Outside the U.S/ International ?
Can I get a Lower Price on an Item if I buy several ?
When can I expect My Order to Arrive ?
Do you Combine Shipping / What shipping method do you use?
Do you allow for local pick ups?
What forms of Payment do you accept?
Do you Accept Returns, Refunds or Exchanges?
Do you have any other products that are not listed?
How can I find out when my Order Shipped or when it will Arrive?
Why is gopapaya.ecrater Store shown across the product in the picture?
Why does an item show "On Hold". I can't find a "Buy Now" button?


Are all Items 100% Authentic and New?
All items are purchased directly from the Manufacturer or Wholesale stores. All are 100% Authentic items. Most of them have never been used. Please see product page for more details. NOTE: We are not affiliated with any brand we sell.

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Do you Ship Outside the U.S/ International ?
Most of the time, we ship our products within the U.S. If you want to ship it outside the U.S. please contact us for shipping cost and directions. We have shipped a few order oversea in the past.

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Can I get a Lower Price on an Item if I buy several ?
We do not offer discount even if you buy several of the same item. All of our products are sold at the price currently listed.

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When can I expect My Order to Arrive ?
All orders are usually shipped within 1-2 days. You will receive an email confirming your Order and Shipping notification. If you do not receive an email, check your spam folder as all emails are sent to the email address provided at time of payment.

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Do you Combine Shipping / What shipping method do you use?
We do combine shipping. Please contact us for shipping cost if you have purchased several items from our website. Most of our items are offered at a flat rate of $6.95. Please see shipping costs located within each listing. We ship Priority mail, or First class mail for items wieghing under 13 ounces. We may use UPS Ground or Parcel Post if it is cheaper to ship the items. If you contact us if you have any questions regarding the shipping method for your order.

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Do you allow for local pick ups?
We do not allow local pickups.

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What forms of Payment do you accept?
Payments are due at the time an order is placed. We do not hold or pre sell any items. We accept major credit cards through Paypal and Google checkout. We do not accept echecks, money orders or personal checks. Paypal or Google Checkout are the safest way to pay as we never see your payment information and are only notified through email when a payment has been made. We do not accept any other forms of payment.

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Do you Accept Returns, Refunds or Exchanges?
All of our items are final. We do not accept any returns unless we ship the wrong items to you. If there is a problems with the product you receive from us, please contact us immediately for directions/help. We will be happy to assist you with any problems.

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Do you have any other products that are not listed?
We maybe have other products which have not been listed. Please contact us if you want to buy something which is not listed or if you want to buy more quantity than listed.

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How can I find out when my Order Shipped or when it will Arrive?
All orders are shipped with a delivery confirmation number. Your delivery confirmation number is provided to you through Google Checkout or Paypal. All orders are shipped 24-48 hours from time of purchase.

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Why is gopapaya.ecrater Store shown across the product in the picture?
Gopapaya.ecrater is the original store we register with ecrater. We later changed the name to PapayaHeaven. All contents and feedbacks are transferred from gopapaya.ecrater store. Thus, some products are still showing this on the product pictures. The wording is not on the actual items, only super imposed across the digital picture.

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Why does an item show "On Hold". I can't find a "Buy Now" button?
On Item that shows a "Hold" button instead of the "Buy Now" button is currently sold out.

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Last Updated: 26 Nov 2016 13:17:49 PST home  |  about  |  terms  |  contact
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