Are all Items 100% Authentic and New?
All items are purchased directly from the Manufacturer or Wholesale stores. All are 100% Authentic items.
Most of them have never been used. Please see product page for more details.
NOTE: We are not affiliated with any brand we sell.
Do you Ship Outside the U.S/ International ?
Most of the time, we ship our products within the U.S.
If you want to ship it outside the U.S. please contact us for shipping cost and directions.
We have shipped a few order oversea in the past.
When can I expect My Order to Arrive ?
All orders are usually shipped within 1-2 days.
You will receive an email confirming your Order and Shipping notification. If you do not receive an email, check your spam folder as all emails are sent to the email address provided at time of payment.
Do you Combine Shipping / What shipping method do you use?
We do combine shipping. Please contact us for shipping cost if you have purchased several items from our website. Most of our items are offered at a flat rate of $6.95. Please see shipping costs located within each listing.
We ship Priority mail, or First class mail for items wieghing under 13 ounces. We may use UPS Ground or Parcel Post if it is cheaper to ship the items. If you contact us if you have any questions regarding the shipping method for your order.
What forms of Payment do you accept?
Payments are due at the time an order is placed. We do not hold or pre sell any items. We accept major credit cards through Paypal and Google checkout. We do not accept echecks, money orders or personal checks. Paypal or Google Checkout are the safest way to pay as we never see your payment information and are only notified through email when a payment has been made. We do not accept any other forms of payment.
Do you Accept Returns, Refunds or Exchanges?
All of our items are final. We do not accept any returns unless we ship the wrong items to you.
If there is a problems with the product you receive from us, please contact us immediately for directions/help. We will be happy to assist you with any problems.
Why is gopapaya.ecrater Store shown across the product in the picture?
Gopapaya.ecrater is the original store we register with ecrater. We later changed the name to PapayaHeaven. All contents and feedbacks are transferred from gopapaya.ecrater store. Thus, some products are still showing this on the product pictures.
The wording is not on the actual items, only super imposed across the digital picture.